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Visitor Center Tour Guide

At Hilmar Cheese Company and Hilmar Ingredients, we improve lives around the world by being a leading producer of wholesome dairy products that contribute to the success of all stakeholders. We are one of the world’s largest and most respected manufacturers of cheese, whey protein, lactose and milk powders. We are successful for two reasons: (1) we know the cheese and ingredients business really well, and (2) we know that we can’t succeed without great people!

A Typical Day

The Visitors Center Tour Guide is responsible for greeting customers and provide excellent tours of all types to convey the messages of Hilmar Cheese Company and the dairy industry.

Job Responsibilities

  • Positive, friendly and outgoing
  • Enthusiastic and knowledgeable about the agriculture and dairy industries
  • Excellent presenter/teacher to convey information using a variety of tactics appropriate for the group
  • Can guide groups and individuals in a public environment
  • Competent team member to facilitate multiple tours at one time
  • Address questions positively
  • Respond to customer concerns or properly direct for a response
  • Provide excellent and friendly customer service
  • Demonstrates basic numeric understanding, accurately count money, collect money and provide correct change from a sale
  • Maintain a clean, well-organized and safe work environment
  • Understands first in, first out rotation to ensure freshness of products
  • Answer Visitors Center phone with proper phone etiquette 
  • Manage time wisely and handle multiple tasks
  • Exemplify good attitude
  • Perform operations in a consistent repeatable fashion
  • Follow written and verbal direction
  • Be an effective part of a team
  • Responsible for constant improvement of customer service
  • Have availability of 20 hours per week
  • Will cross-train as Visitor Center Staff (see job description)
  • Annual completion of OSHA required safety training.
  • Safe and proper use of the equipment
  • Active participation and ownership in your training and development program and associated activities, classes and events, which will be held before, during, after shifts and during scheduled days off. 
  • Help coach and train teammates and participate in on the job, buddy training.
  • Place high priority on food safety and sanitation by understanding and executing HCC’s food safety and sanitation policies and procedures.
  • Hold self and others accountable to HCC’s food safety & sanitation guidelines and policies by communicating any food safety incident, observation, or opportunity to your leadership team or teammates.
  • Participate in food safety and sanitation root cause analysis and improvement activities when required. 
  • Prioritize safety above all other job duties by having a safety first approach at all times.
  • Report any safety issues, observations, opportunities to your teams and follow up. 
  • Participate in departmental safety teams.
  • Promote Company Culture
  • Achieve common business goals through cooperative alignment with all departments.

What You Will Need

  • English skills must be proficient to understand, read, write and speak English
  • High School diploma or GED from an accredited institution
  • Food Handler Certification (within 30 days of employment)
  • Must be able to work weekends
  • Ability to lift up to 50lbs
  • Pass a pre-employment skills assessment test
  • Pass the level 1 Post Offer Employment Testing (POET)

 

What Will Put You Ahead

  • Public speaking experience through a job, 4-H or FFA
  • Experience working with children
  • Experience with a cash register
  • Basic computer experience to complete online forms

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to:

  • Stand, walk, use hands to finger, handle or feel and reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear.
  • Stand and walk almost the entire workday.
  • Employees must be physically capable of working in any of the job tasks within their respective area.
  • Required to work at heights and in fairly small areas.
  • Pushing, pulling, reaching, bending, stooping, squatting, kneeling, handling and grasping, twisting/turning, repetitive bending.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to the following: 

  • Exposure to dust, fumes, smoke, gases, or other irritating substances.
  • Exposure to solvents or chemicals.
  • Exposure to slippery walking surfaces: water.
  • Exposure to marked changes in temperature and humidity depending on time of year.

Working surface is primarily concrete. Where standing is required, there are rubber mats which are one-half inch thick.

Food safety is a companywide responsibility and each employee must know their role in the manufacture and distribution of safe, wholesome, and high quality products.

 

This description is a general statement and does not include other duties as assigned

 

Hilmar Cheese Company, Inc. is an Equal Opportunity Employer/EEO. We participate in E-Verify.

English Information | Spanish Information

 

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Nearest Major Market: Merced