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Visitor Center Team Lead

At Hilmar Cheese Company we improve lives around the world through wholesome dairy products. Since our founding in 1984, Hilmar Cheese Company has been committed to innovation and sustainability. Our state-of-the art production facilities convert an abundance of locally sourced high-quality milk into a variety of nutritious cheeses, whey protein and lactose. The Cheese and Ingredients that we produce create a wide variety of retail and food service products from sliced and shredded cheeses, to protein supplements and infant formula. We are a trusted partner to premier food and beverage brands in for than fifty countries helping bring their vision into reality.

 

Throughout our decades of success and growth we have remained committed to our mission and values and these principles unite our people and guide all that we do.

A Typical Day

The Visitor Center’s Team Lead is responsible for hands-on daily visitor center retail and café/deli operations. Oversee and direct frontline retail and café/deli staff. Ensure exceptional customer service. Welcomes guests and can provide an overview of Hilmar Cheese Company and visitor center activities and services (tours, catering, deli/café specials, and special events).

Job Responsibilities

  • Responsible for performing all VC Staff duties
  • Lead and train VC Staff employees
  • Assisting in opening, closing, balancing and sales batching of registers at the start and/or end of each business day.
  • Analyze the day’s needs for the Visitor Center (example: scheduled tours, donation pick/ups, trays) and provide direction to staff to accomplish tasks and services.
  • Provide excellent and friendly customer service to all customers.
  • Maintain a clean, well-organized and safe work environment
     

 

Impact of Errors

Enterprise

Enterprise or Site Specific

Site Specific

What You Will Need

  • Demonstrates basic numeric understanding to open and close cash register, accurately count money, process a sale, collect money and provide correct change.
  • Time management skills
  • Able to handle multiple tasks and prioritize
  • Ability to lift up to 50 lbs.
  • Skills in leadership and teambuilding
     

What Will Put You Ahead

  • High School diploma and 1 year related experience
  • Prior restaurant or food service experience.
  • Understands first in, first out rotation to ensure freshness of products.
  • Food Handler Certification – within 30 days of start date.

 

Additional Role Details

Travel

0% - 15%

Eligible for Remote Work

No

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to:

  • Stand, walk, use hands to finger, handle or feel and reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear.
  • Stand and walk almost the entire workday.
  • Employees must be physically capable of working in any of the job tasks within the cheese plant.
  • Required to work at heights and in fairly small areas.
  • Pushing, pulling, reaching, bending, stooping, squatting, kneeling, handling and grasping, twisting/turning, repetitive bending.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to the following: 

  • Exposure to dust, fumes, smoke, gases, or other irritating substances.
  • Exposure to solvents or chemicals.
  • Exposure to slippery walking surfaces: water.
  • Exposure to marked changes in temperature and humidity depending on time of year.

Working surface is primarily concrete. Where standing is required, there are rubber mats which are one-half inch thick.

Food safety is a companywide responsibility and each employee must know their role in the manufacture and distribution of safe, wholesome, and high quality products.

 

This description is a general statement and does not include other duties as assigned

Hilmar Cheese Company, Inc. is an Equal Opportunity Employer/EEO. We participate in E-Verify.

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Nearest Major Market: Merced