Seasonal Visitor Center Staff

A Typical Day

The Visitor Center Staff (Seasonal) is responsible for greeting customers and provide excellent service. Conduct the hands-on daily visitor center retail, café and catering operations. Work as a team to keep the visitor center and all work areas clean and presentable.

Job Responsibilities

• Provide excellent and friendly customer service
• Ability to handle customer questions and concerns or properly direct the question
• Provide proper serving etiquette during and event
• Demonstrate basic numeric understanding to open and close cash register, accurately count money, process a sale, collect money and provide correct change
• Maintain a clean, well-organized and safe work environment
• Understand first in, first out rotation to ensure freshness of products
• Proper phone etiquette 
• Excellent time management skills
• Handle multiple tasks 
• Exemplify good attitude
• Ability to perform operations in a consistent repeatable fashion
• Must be able to follow written and verbal direction
• Must be able to be an effective part of a team
• Responsible for constant improvement of customer service
• Have availability of 20 hours per week 
• Annual completion of OSHA required safety training.
• Safe and proper use of the equipment 
• Knowledgeable of menu items and proper register buttons
• Provide guest direction for self-guided tours
• Keeps current about Hilmar Cheese Company, Hilmar Ingredients and visitor center catering, tours, cafe and retail information in order to answer customer questions 
• Active participation and ownership in your training and development program and associated activities, classes and events, which will be held before, during, after shifts and during scheduled days off. 
• Help coach and train teammates and participate in on the job, buddy training. 
• Place high priority on food safety and sanitation by understanding and executing HCC’s food safety and sanitation policies and procedures.
• Hold self and others accountable to HCC’s food safety & sanitation guidelines and policies by communicating any food safety incident, observation, or opportunity to your leadership team or teammates. 
• Participate in food safety and sanitation root cause analysis and improvement activities when required. 
• Prioritize safety above all other job duties by having a safety first approach at all times.
• Report any safety issues, observations, opportunities to your teams and follow up. 
• Participate in departmental safety teams.
• Promote Company Culture
• Achieve common business goals through cooperative alignment with all departments.

What You Will Need

• English skills must be proficient to understand, read, write and speak English
• High School diploma or GED from an accredited institution
• Must be able to work weekends
• Food Handler Certification (within 30 days of employment)
• Ability to lift up to 50lbs
• Pass a pre-employment skills assessment test
• Pass the level 1 Post Offer Employment Testing (POET) 

What Will Put You Ahead

• Prior restaurant or food service experience
• Experience working with Microsoft Office Software such as Word, Excel and Outlook
• Experience with Aloha POS system 
• Experience with credit card IC Verify program
• Experience with Fed Ex shipping system

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to:

• Stand, walk, use hands to finger, handle or feel and reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl and talk or hear.
• Stand and walk almost the entire workday.
• Employees must be physically capable of working in any of the job tasks within their respective areas.
• Required to work at heights and in fairly small areas.
• Pushing, pulling, reaching, bending, stooping, squatting, kneeling, handling and grasping, twisting/turning, repetitive bending.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to the following: 

• Exposure to dust, fumes, smoke, gases, or other irritating substances.
• Exposure to solvents or chemicals.
• Exposure to slippery walking surfaces: water.
• Exposure to marked changes in temperature and humidity depending on time of year.

Working surface is primarily concrete. Where standing is required, there are rubber mats which are one-half inch thick.