Customer Solutions Rep II

At Hilmar Cheese Company we improve lives around the world through wholesome dairy products. Since our founding in 1984, Hilmar Cheese Company has been committed to innovation and sustainability. Our state-of-the art production facilities convert an abundance of locally sourced high-quality milk into a variety of nutritious cheeses, whey protein and lactose. The Cheese and Ingredients that we produce create a wide variety of retail and food service products from sliced and shredded cheeses, to protein supplements and infant formula. We are a trusted partner to premier food and beverage brands in for than fifty countries helping bring their vision into reality.


Throughout our decades of success and growth we have remained committed to our mission and values and these principles unite our people and guide all that we do.

A Typical Day

The Customer Solutions Representative is responsible for providing effective customer service by using in-depth knowledge of multiple company products. This includes processing orders from customers as well as supporting internal/ external sales group(s) while ensuring customer requirements and company customer service standards are maintained at all times. 

Job Responsibilities

•Receive, enter, confirm and manage sales / purchase orders and portals from internal/external customers in a knowledgeable and professional manner. Coordinate shipment timing, verify pricing/credit, shipping terms and any additional requirements to achieve superior service levels. 
•Partnership and management of inventories for effective sales requirements balancing internal (especially operations, sales and supply chain teams) and external (customers, agents, freight carriers and logistics teams as example) perspectives.
•Partner with Corporate Quality team on customer specifications, product status/inventory release dates and customer complaints, generate C of A’s for sales inquiries and customer requests.
•Troubleshoot situations and take action independently as concerns arise between customers/agents/partners, logistics and sales, ensuring orders are processed, shipped and received in a timely manner.  Assure fluid communication with affected groups. 
•Coordinate shipment of orders with the Export Department, either foreign or domestic, to ensure timely generation of required documents. 
•Support Sales and Sales Operations teams in tactical execution of customer relationship duties.  Provides insights from routine interactions.  Identifies potential issues and alerts leaders and sales team. 
•Support and maintain master data of customer information in SAP. Utilize operational reports in routine and non - routine job functions to execute duties. 

What You Will Need

•High School diploma and 4 years of related experience OR Associates degree plus 3 year of related experience or a Bachelor’s degree and 2 year related experience. 
•Two years Customer Service experience in a professional environment communicating via telephone and email.
•Experience with MS Word, Excel, Outlook and SAP/or ERP system is required.
•Demonstrated ability to work collaboratively and achieve effective solutions.
•Demonstrated ability to work independently and make decisions while managing and maintaining confidential information in a fast paced work environment
•Demonstrated ability to work in a team environment and communicate fluidly. 

What Will Put You Ahead

•Logistics and/or export experience
•Ability to work cross functionally across product groups
•Expecience in related role in food and dairy product 
•Demonstrated ability to work in a team environment and communicate effectively. 

Physical Demands & Work Environment

The work is primarily performed in an office environment and the physical demands are characteristic of a mostly sedentary role. Specific details of the essential functions of the position is available in the Job Safety Analysis, made available on request.

Food safety is a companywide responsibility and each employee must know their role in the manufacture and distribution of safe, wholesome, and high quality products.


This description is a general statement and does not include other duties as assigned

Hilmar Cheese Company, Inc. is an Equal Opportunity Employer/EEO. We participate in E-Verify.

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7AX:Salary Range: USD (46328.0 - 69492.0) ANN 

Nearest Major Market: Merced