Benefits Navigator
At Hilmar Cheese Company we improve lives around the world through wholesome dairy products. Since our founding in 1984, Hilmar Cheese Company has been committed to innovation and sustainability. Our state-of-the art production facilities convert an abundance of locally sourced high-quality milk into a variety of nutritious cheeses, whey protein and lactose. The Cheese and Ingredients that we produce create a wide variety of retail and food service products from sliced and shredded cheeses, to protein supplements and infant formula. We are a trusted partner to premier food and beverage brands in more than fifty countries helping bring their vision into reality.
Throughout our decades of success and growth we have remained committed to our mission and values and these principles unite our people and guide all that we do.
A Typical Day
This position will assist in the enrollment and administration of various employee benefit plans, such as group health, group life/disability, EAP, FSA, HSA, 401(k), etc. This role communicates benefit details to participants at group meetings, and one to one sessions. This position prepares, organizes, and distributes benefit materials. Fields employee questions and sources solutions to issues related to benefits in a timely, effective manner. Provides support within Total Rewards for reporting per pay period FSA and HSA distributions.
Job Responsibilities
•Follow-up on documentation requirements for enrollment in benefits via My Benefits Portal.
•Distribute and maintain document storage for new hire benefit and change in status packages. Order replacement medical cards for employees.
•Advocate on behalf of medical and Rx patients to ensure they receive appropriate care, selecting an appropriate path for escalation, either via medical management teams, or billing teams depending on the requirements of a case.
•Assist employees and their dependents with frequently asked benefit plan inquiries.
•Escalate complex benefit related questions to senior staff or appropriate contacts at external vendors.
•Acts, under guidance of manager, as a subject matter expert in company benefit plans.
•Maintains filing system for documents related to employee benefit communications, provides back-up assistance to other Total Rewards specialists, and performs project support as directed by the Director – Rewards and Risk Management.
What You Will Need
•Minimum of a High School diploma and 3 years of customer service experience or a Bachelor’s degree in a Business field with 1 year related experience or a Master’s degree in a related field of study.
•Must demonstrate empathy and patience.
•Proficiency in using MS Office Suite (Outlook, Word, and Excel)
•Must fluidly communicate with individuals in effective ways both internally and externally.
What Will Put You Ahead
•Bachelor’s degree in Human Resource, Business Administration or related field
•Professional in Human Resources (PHR), CEBS or other related certification
•Three years of Benefits administration experience in a fast-paced, high-volume manufacturing environment.
•Experience using an HRMS.
•Strong working knowledge of federal and state regulations and associated programs (HIPPA, ERISA, COBRA, etc.)
Physical Demands & Work Environment
The work is primarily performed in an office environment and the physical demands are characteristic of a mostly sedentary role. Specific details of the essential functions of the position is available in the Job Safety Analysis, made available on request.
Food safety is a companywide responsibility and each employee must know their role in the manufacture and distribution of safe, wholesome, and high quality products.
This description is a general statement and does not include other duties as assigned
Hilmar Cheese Company, Inc. is an Equal Opportunity Employer/EEO. We participate in E-Verify.
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Salary Range: USD ($52,948.00 - $79,421.00) ANN
The final compensation offered within this range will depend on factors including the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.
Nearest Major Market: Merced